The Help Desk provides a single point of contact for users to report issues and request assistance. The centralization helps the HMIS Leads in managing and prioritizing requests more effectively.
Common Tickets
- Identifying duplicate client records
- Deleting data such as program enrollments, assessments or files, that were entered by mistake
- Locked out of HMIS - for password reset instructions, please review this article.
- Updating ROI records created by another agency
Creating an Account
Go to the Zen Desk website https://cohmis.zendesk.com. From the main page, click on “Sign In”
This will open a popup window. Choose “sign up”, then fill out the form.
ZenDesk will send you an email with the following message:
Creating a ticket in ZenDesk
Go to https://cohmis.zendesk.com and click on “submit a request”. NOTE: you can create a ticket without logging into or even creating an account, but you will not be able to track tickets entered without a login.
Fill out the online form.
**Be sure to choose the correct CoC, so your ticket is delivered to the correct HMIS Lead team.**
Follow the link to login using credentials you choose. Once logged in, you can see the status of tickets you’ve created. Hover over your login name on the top right of the screen, then choose “My Activities”. All of your previous tickets should be included in this list.