If a client initially signed the COHMIS Release of Information (ROI) form to share their data but later decides to revoke consent, the system allows for this change. Please follow the detailed instructions below to ensure proper handling. This process ensures that client confidentiality and data security are maintained while respecting their decision to revoke consent.
1. Provide the Revocation Request Form
- Locate the Revocation Request Form on cohmis.zendesk.com under Documents and Forms > COHMIS Client Forms.
- Give the client the form to complete.
2. Upload the Completed Form
- Upload the signed Revocation Request Form to the Files tab in HMIS.
- When uploading, ensure you toggle the file as ‘Private’ to protect client information.
3. Notify the Help Desk
- Submit a Help Desk ticket with the subject line: Revocation Request.
- Include the client’s UID and confirm that their Revocation Request Form has been uploaded to their HMIS account.
- Important: Do NOT attach the Revocation Request Form to the Help Desk ticket, as it contains personally identifiable information (PII).
4. Provide the Client's UID
- Share the client's UID with them, explaining that they should use it when accessing services with any provider that utilizes HMIS.
5. Reissue ID Cards (If Applicable)
- If your agency uses scan cards, wait until the Help Desk confirms that the client’s profile has been de-identified.
- Once confirmed, print a new Clarity ID card for the client.